Customer Feedback

We are always grateful for feedback and suggestions on how to improve our service.  If you would like to provide us with some feedback, please email us.  .

Here is what some of our previous customers have said about our giftware, engraving and service: 

Dear Peter
I have received the goods I recently ordered and I'm impressed with such a prompt service.

I am delighted with the job you did for me and I know that my two granddaughters will treasure their Christening gifts from me forever.

The engraving is beautifully done and I am truly delighted with the result, now all I need is some nice gift wrap and I'll be all set for the Christening on Saturday!

I would just like to add how much I enjoyed reading your "Biography of a Master Crsftsman" and the images of your work, also your "Engraved items Gallery" and reading about the wonderful and distinguished career you have had.
I would recommend 'Peter Russell Engravers' for their high standards, expertise" excellent service and good value.

With best wishes

Elizabeth
 

Thank you so much for your prompt delivery.  I have received this today in perfect condition.  I just want to thank you for the beautiful set and the engraving is excellent.  My grandad will be pleased with his Christmas present this year I'm sure.  I will recommend you in the future following the excellent service I have received.

C.J., Tyne & Wear

It's just arrived and my dad is going to be chuffed to bits!  I love the shape of the glass [Galleria whisky] and the engraving looks lovely.  Thanks for the prompt and professional service

J.R., North Somerset

Brilliant !!   Ordered Royal Selangor hip flask as gift, midday yesterday.  Item arrived first thing this morning, good quality as described, and beautifully engraved.  Thank you Peter Russell, will order again and definitely recommend.
Regards
I Gilson
Edinburgh
23 May

Delighted with my order.  The quickness and quality have amazed me.  Thank you very much.  Will be back soon for more goodies

J.S., Surrey

Delivery received today!  What can I say - top quality, beautiful engraving.

K.H., Derbyshire

Just a quick line to thank you very much for the engraved Tankards, they are brilliant and your service has been first class.

M.J-G., Dorset

Thank you for the excellent job that you did for our 'Leeds Astronomical Society' engraved glasses...I have photographed the glasses in their gift box and...several society members have commented on how much they like the 'Sweetheart' glasses.

A.P., West Yorkshire

Dear Peter
I wanted to thank you for the engraved vase I ordered for my Grandparents 65th Wedding Anniversary. I wanted a unique gift for a special occasion & this fits the bill perfectly.
 The engraving was beautifully done & I was very happy with it - it is often hard to tell from a picture on a screen & surpassed my expectations.
 Ordering was so easy & delivery straightforward. I will definitely recommend you to friends & family.
Many thanks

Jill 

I thought I would let you know that the tankard arrived safe and secure. The engraving on the tankard is first class and I am sure the recipient will be as pleased  as I am with the quality of his gift.Thank you for your quick quality service. 

D.L | Interventions Manager

Tankard received safely this morning - a fantastic job - and so quick too.  Will definitely recommend your company to friends, colleagues and family.  Thank you for an extremely efficient and professional service - which in today's day and age is sadly lacking a lot of the time...

D.B., Bristol

I must apologise for the delay in conveying my thanks and appreciation for the wonderful engraving on the Exmoor Whisky Glasses for my parents.

Talk about a gold star service, I am most impressed and much appreciative.

My parents were thrilled with the glasses and they were even more special as they came from Dartington Glass, brought back many happy memories of our Devonshire days.

Many, many thanks. Outstanding!

Dominie

Just a note to say thank you for sending the vase so quickly, it's 
lovely and beatifully engraved.

Allyson (2012)

Dear Peter, I just wanted to write to say thank you for engraving the squirrel champagne flutes ...they are lovely and I am sure that my secretary will love them....I have shown them to the rest of the teachers and they think they are fab!
Thanks very much
Kind regards
Jen
March 2020

Wow,Wow,Wow 

Order placed,Engraved and received WITHIN 24 HOURS 

I've waited longer for a takeaway !!

Very,very pleased with the service (please feel free to use this in anyway you see fit)

Regards

Chris 

 

Chris Costello
Internal Sales Rep-Yorkshire 
 

March 2020

Thank you Peter – you did a wonderful job.  Really pleased, so will be coming back to you in future (with hopefully more notice to do it!!)

Regards,

Sue

____________________________________________________________________ 

Sue Frith
Society of Ploughmen 

Dear Peter

Just a quick line to say thank you very much for the wonderful tankard and your engraving.

Much appreciated.

Martin Brighty

Peckham Rye Tailors – London W1.

May 2020

Hi Peter,

The glasses came today and are beautiful!!!!! Thank you soooooo much! X

Sent from my iPhone
On 30 Jul 2020 at 15:56, peter RUSSELL <russellengravers@btconnect.com> wrote:

Dear Mr Russell,

I just wanted you to know I was so very happy with the above order.

They were exactly as I hoped they would be.

My name is Celia ( the lady from just down the road Harrogate,) but I have

lived in  Greece for many years now, the items were sent to my friend Valerie

in Essex, for me to collect from her.

Once again thank you very much,

Yours Sincerely.

Celia Kounadis
24/08/20

Hi Peter

Many thanks for your prompt service. My son confirmed item arrived safely yesterday - just in time for tomorrows christening.

We have booked to go out to NZ for October - just in time for Chloes 1st birthday - can’t wait

Thanks again, will definitely put you on my favourites list and hopefully shop with you again

Regards

Jane

On 7 Jul 2020

Thank you so much for the engraving. The person I’ve been dealing with at the Church was thrilled with the finished piece and loved the engraving. She was really impressed that you hand engraved the writing and she loved the font. I have given her your name so that if there are any credits for the piece, your name is given for the engraving – I hope that is ok. The Church is St Margaret’s Church in Shipley https://www.smcf-church.org.uk/

Dear Peter

Just to confirm we received our order on Tuesday all in one piece.

May I take this opportunity to say that the glass is lovely, very good quality and the engraving is excellent. I'm really pleased with the finished product and will be very proud to present it to our employee whom I hope will be extremely delighted.

Again, many thanks and if we need the services of an engraver in the future we will certainly be knocking on your door!

 

                       

Good Morning,

Hi Peter

Regards


Amanda Duff
Office Manager
CDS - Computer Design Systems Ltd

Mrs Sam Montague-Duffill

Dear Peter Russell,

I have just received the lovely wine glass I ordered from you and I just wanted to say many thanks for the brilliant quality!

The glass is a present for a good friend and I have no doubt in my mind she will love it. 

Once again thank you for the fast and fantastic service we received. 

Shannon Smith. 

19.10.2020

 

I would just like to say thank you for the wonderful engraving on the decanter set we recently ordered form yourself. I am sure the recipient will be very pleased with the gift.

We very much appreciated your help with the ordering and delivery and any future gifts we may need in the future we will be in touch.

Regards

Karen Perrins

School Secretary
14.3.2020

        

I am absolutely delighted with these exquisite glasses. I needed them quickly because my present for a great friend had fallen through, so Peter was willing to engrave them immediately - even though it was late in the day when we spoke. He did the work that night and posted them first thing next morning.

Thank you so much for your kindness & helpfulness. JN London

23/3/2020

Thank you very much, the glass is beautiful and the engraving exactly what I wanted!

 

Great service and value for money.

 

Kind regards

Alison Hutchings
12.4.2020
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
9/9/20
 

Sue  x

Good afternoon Peter,




















































Kind regards
Alison Hutchings
2017
Hallo Peter,


You recently engraved an 18cm Crystal Bowl for my father, with the words. 2017, David Was Here, Many Thanks.


I just wanted to write to let you know, my father was absolutely over the moon with both the engraving and the quality of the crystal bowl. We really couldn't have been happier with your work or the service offered. 
I know you were on holiday when the order came in and there was a delay, but even that was handled with such friendly professionalism. So, many, many thanks and I do hope you enjoyed the rest of your holiday.


I shall certainly have no compunction in recommending to you to anyone that requires crystal engraving.


All the very best,

Sue  x
October 2020
Hello Peter,
 I just have to say how  Fabulous the Glass is. The font and display is beautiful. I will be in touch again and I will certainly let my friends know about your web site. Thank you so much.
Maria Hardaker xHello Peter,

30/6/20

Dear Peter

The new tankard has arrived safely and is perfect - thank you.

I have been as impressed with your customer service as I have with your craftsmanship.  Your honourable and exemplary attitude is rare to find these days and I am extremely grateful.  Of course I will return to you for future orders
October 2020

just bought some presents from here. They were beautifuly engraved and sent out on time for a special occasion. Highly recommended for his workmanship, product range and price. Thanks again Steve
October 20,


Dear Peter
I have received the goods I recently ordered and I'm impressed with such a prompt service. 

I am delighted with the job you did for me and I know that my two granddaughters will  treasure their Christening gifts from me forever.

The engraving is beautifully done and I am truly delighted with the result, now all I need is some nice gift wrap and I'll be all set for the Christening on Saturday!

I would just like to add how much I enjoyed reading your "Biography of a Master Crsftsman" and the images of your work, also your "Engraved items Gallery" and reading about   the wonderful and distinguished career you have had.
I would recommend 'Peter Russell Engravers'  for their high standards, expertise" excellent service and good value.

With best wishes

Elizabeth

November 2020



Hi Peter,
I received the music box this morning (very fast delivery!) and just wanted to let you know I’m absolutely delighted with it. The engraving is beautiful.
Many thanks,
Candice.
 

Dear Peter

 

A short note to thank you for the wonderful job you did on the engraved tankard.  It was presented to the director of sport at last night’s awards at my son’s school and the recipient was absolutely delighted with it.  Well done and thank you.

 

Yours

 

Andy
28th April 2020



Hello Peter

Just wanted to thank you for the supply and engraving of a trinket box for my daughter on her wedding day.  The engraving is flawless and the script perfect, I am sure it will bring a tear to her eye!

Many thanks once again

Alan Helsby
August 2020
 

Dear Peter  and Mrs Russell

I just wanted to let you know that I am delighted with the pair of engraved Dartington  Dimple 10oz Double Old Fashioned Whisky glasses that I purchased from you recently. 

It is just what I wanted for a special occasion and your service was excellent – prompt and professional. 

Following a recent bad experience we had with a local company,  your advice on what type of glassware, order of wording and engraving font that were most suitable was spot on. I really appreciated your help.

I certainly would have no hesitation in recommending you.

Many thanks

Kindest Regards

Sue